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Return Information

Return Policy


Shopgrandcanyon.com offers a 30 day return / exchange policy on all items. If you are not completely satisfied with your purchase you may return to us either by shipping it back or in person. Please include the order number, purchaser name, a contact name/number/email and the reason for the return.


The following items cannot be returned:
• Food items
• Clearance items that are noted "final sale”


Any item purchased through shopgrandcanyon.com can be returned in person at the Canyon Village Market during normal store hours. All returns in person MUST be accompanied by the order receipt including the order number. Returns in person will not be accepted without a copy of the receipt. If you are returning product to shopgrandcanyon.com directly, the customer is responsible for all freight charges. However, if the customer received the product damaged / defective or the wrong item was shipped you will be credited for shipping. All refunds will be credited to the original credit card account.


We recommend using a prepaid, insured traceable method when returning merchandise to ensure a safe and documented delivery.
Please call customer service at 928.638.2262 x27 Monday through Friday 9:00 am-4:00 pm or email gcwebstore@delawarenorth.com for questions regarding returns.


Canyon Village Market
Attention: Webstore Returns
1 Mather Business Center
Grand Canyon, AZ 86023